Frequently Asked Questions
I don't accept returns, exchanges or cancellations but please let me know if you have any problems with your order
At the current time, our Etsy shop offers shipping to the UK. Our Etsy shop has many products we carry on our website along with many Etsy Exclusive stickers!
Due to the new VAT policies, The Twinkle Shop webstore does not ship to the UK. We encourage all our UK customers to shop our Etsy shop instead!
Buyers are responsible for any customers and import taxes that may apply
I am not responsible for delays due to customs
Yes! All of our packaging is currently 100% recyclable including all envelopes, paper bags, business cards, postcards, backing cards, and bubble mailers. We also reuse some packaging such as cellophane envelopes, Styrofoam pockets, bubble wrap and card sleeves
Your package will be specially stickered if it contains reused materials ~ you may always include in your Check Out Notes if you'd like brand new packaging
Pre-Order is an order placed for a product before it's official release in the shop. This allows customers (like you!) to reserve a specific item while its in production and helps me with production costs ~ thank you!
Pre-Orders shipping and fulfilment times vary, depending on how quickly a project can get funded
This is very important to consider if the product is intended for a gift